Shipping Questions
We have two the shipping methods available for your order:
- Standard Shipping: Delivery in 20-28 business days.
- Fast Shipping: Delivery in 7-15 business days.
Please note that these are estimated delivery times and the actual delivery may take longer depending on your location and other factors.
Shipping costs are calculated based on the weight, dimensions of the product, and delivery address. You can refer to the detailed shipping fee table at your cart or contact us for specific advice.
Here is a breakdown of the most popular different shipping options:
- Free shipping: For all orders over $100
- Standard shipping: $4.99 (Shipping time 20-28 working days)
- Fast shipping: $16.99 (Shipping time 7-15 working days)
Yes, we do ship internationally. We offer a variety of shipping methods to choose from, including standard shipping and expedited shipping. Shipping costs will be calculated at checkout based on your shipping address and the weight of your package. You can expect your order to arrive within 7-15 business days.
Payments
We offer a variety of convenient payment options to suit your needs. You can choose to pay securely using PayPal or any major credit/debit card. All transactions are processed through a secure payment gateway to ensure your information is protected.
Yes, we accept a wide range of international credit cards, including Visa, Mastercard, and American Express. Your payment information is securely processed to ensure a safe and convenient shopping experience.
The item price and shipping cost do not include import duties, taxes, and other potential charges. These charges vary by country and will be paid by the buyer. To get the exact additional costs, please contact your country’s customs office.
Refund & Return
To initiate a return, please follow these steps:
- Contact our customer support team: You can reach us by [email protected].
- Provide your order number and the reason for return.
- Ship the package to the return address provided by our customer support team.
Please note:
- Returns are typically accepted within 7 days of purchase.
- Items must be in their original condition, unused, and with all tags attached.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to our error.
We will process your return as soon as possible and issue a refund to your original payment method.
For more detailed information, please refer to our Return and Refund Policy on our website.
The refund processing time typically takes 10 business days from the date we receive your returned item(s). However, please note that the actual processing time may vary depending on your payment method and the time it takes for your bank to process the refund.
Once we have processed your return, we will send you a confirmation email. If you have not received a refund confirmation email within10 days, please contact our customer support team for assistance.
To cancel or change your order within 24 hours of placing it, please contact our customer support team as soon as possible through [email protected]. We will do our best to accommodate your request.
When contacting us, please provide the following information:
- Your order number
- The reason for your cancellation or change request
To be eligible for a return or exchange, the product must be in its original condition, with all tags, labels, and accessories. The item must be unused and undamaged.
Common reasons for returns include manufacturing defects, incorrect items, or incorrect sizing.